Delivery and returns

Collection

All items are available to collect from our unit by appointment 

The Bothy, Cirencester Park, Gl7 1UR 

 

(Please note the area has a 10mph Speed limit in Cirencester Park)

Free Local Delivery within 5 miles of GL7 1UR

Courier Delivery is based on your order weight

(Please note - some bulky items may be collection only)

 

UK standard delivery orders before 2pm are usually dispatched within 1 working day of placing your order.

Personalised orders are usually dispatched within 5 working days of placing your order unless stated in the description.

We will send you a confirmation email to let you know your parcel has been dispatched.

Once parcels have been dispatched we are unable to change the address.

You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason.

During busy holiday periods, delivery times can increase due to a larger volume of orders.

We are happy for you to arrange your own courier collection of your order, please contact us

 

Returns

Items sold are pre-owned (used, as new, ) are likely to have been worn/used at least once.
As such, they may not be in perfect condition, though we will endeavour
to accurately describe the condition of all goods on the site.
.......
If the goods are not as described on the site or have a fault not described and you wish to return them,
or you wish to return the goods for any reason other than the goods not being as described on our website
You must contact us immediately on receipt of the goods for a returns code and send the goods back to our contact address as the agent at your own cost and risk within 14 days of receiving them (collection or signing for them).
.....
As an agent we will provide the above return procedure as set out above,
However, this does not include personalised and custom items as these are made especially for you.
Items from 3rd party sellers out of the above time frame are covered with the business directly
and more information can be found in our Terms and Conditions